Privacy policy
Last Updated: August 15, 2026
At Kathiyum Foods, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, protect and disclose information when you visit our website, place an order, contact us or otherwise use our online services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Kathiyum Foods operates this website and online store.
Business Name: Kathiyum Foods Phone: 9274879191 Email: kathiyumfoods@gmail.com Address: Jamnagar Road, Kalavad, Gujarat – 361160, India
Throughout this Privacy Policy, "Kathiyum Foods," "we," "us," and "our" refer to Kathiyum Foods.
2. Information We Collect
When you use our website or purchase our products, we may collect certain information necessary to provide our Services.
Information You Provide Directly
This may include:
- Full name
- Email address
- Mobile/phone number
- Billing address
- Shipping address
- PIN code
- Order details
- Payment-related information
- Customer support communications
- Reviews, feedback or other information you voluntarily provide
We only request information that is reasonably necessary to process orders, provide customer support, operate our business and improve your shopping experience.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interactions
- Approximate location information
- Referring website
- Date and time of access
- Cookies and similar technologies
This information may be used to maintain website functionality, understand website usage, improve our Services and protect our website from fraudulent or unauthorized activity.
4. How We Use Your Information
Kathiyum Foods may use collected information to:
- Process and fulfill your orders
- Confirm purchases and payments
- Arrange shipping and delivery
- Contact you regarding your order
- Provide customer support
- Respond to enquiries
- Process returns, refunds or replacements
- Improve our products and Services
- Maintain and improve website functionality
- Prevent fraud, abuse and unauthorized activity
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
- Communicate important service-related information
- Send promotional communications where permitted and, where required, with your consent
We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
5. Payment Information
Payments made through our website may be processed by third-party payment providers.
Kathiyum Foods generally does not need to store your complete card, banking or other sensitive payment credentials on our own systems.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
You should review the privacy terms of the payment provider used for your transaction.
6. Shopify & Service Providers
Our online store is powered by Shopify, which provides the e-commerce technology and infrastructure used to operate our website.
We may also work with trusted third-party service providers for functions such as:
- Payment processing
- Shipping and delivery
- Order fulfillment
- Website hosting and technology
- Customer communication
- Analytics
- Marketing
- Fraud prevention
- Technical support
These service providers may process personal information only as reasonably necessary to provide their services or fulfill legitimate business and legal requirements.
7. Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide a smoother and more personalized browsing experience.
Cookies may help us:
- Keep the website functioning properly
- Remember preferences
- Understand website traffic and usage
- Improve website performance
- Measure marketing effectiveness
- Provide relevant website functionality
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Marketing & Communications
Where permitted by applicable law, we may use your contact information to communicate with you about:
- New products
- Special offers
- Promotions
- Updates
- Brand announcements
- Other relevant Kathiyum Foods communications
You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us directly.
Please note that even if you opt out of promotional communications, we may still send essential transactional or service-related messages, such as order confirmations, delivery updates or important account communications.
9. Order & Delivery Information
When you place an order, certain information must be shared with relevant service providers to fulfill your purchase.
For example, your name, contact number and delivery address may need to be provided to our shipping or courier partners so that your order can be delivered.
We only share information that is reasonably necessary for the relevant service to be performed.
10. When We May Share Information
We may share personal information with trusted parties where reasonably necessary, including:
- Shopify and technology providers
- Payment processors
- Courier and delivery partners
- Website and hosting providers
- Analytics and marketing service providers
- Customer support providers
- Professional advisers
- Government authorities or regulators where legally required
We do not intend to sell your personal information as a standalone commercial product.
11. Data Security
We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accordingly, while we strive to protect your information, we cannot guarantee absolute security.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and maintaining order records
- Providing customer support
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Meeting accounting, tax or legal obligations
- Enforcing our agreements
When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Opt out of promotional communications
- Raise a privacy-related concern or complaint
Requests will be handled in accordance with applicable law.
To make a privacy-related request, contact us using the details provided below.
14. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate parental or legal authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action where required.
15. Third-Party Websites
Our website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, content or security of third-party websites.
If you follow a third-party link, we recommend reviewing that website's privacy policy before providing personal information.
16. Changes to This Privacy Policy
Kathiyum Foods may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.
When changes are made, the updated version will be published on this page together with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Kathiyum Foods Phone: 9274879191 Email: kathiyumfoods@gmail.com Address: Jamnagar Road, Kalavad, Gujarat – 361160, India
We value your privacy and are committed to handling your information responsibly, transparently and with care.
Kathiyum Foods
Authentic Taste • Traditional Craft • Made with Care