Refund policy

Last Updated: August 15, 2026

At Kathiyum Foods, we take pride in delivering authentic, handmade food products with care and attention to quality. Because our products are food items, we follow a clear and customer-friendly policy designed to protect both our customers and the quality of our products.

1. Returns

Due to the nature of our products, food items are generally non-returnable once they have been shipped or delivered.

However, if you receive an order that is damaged, defective, incorrect, or compromised during transit, please contact us as soon as possible so that we can review the matter and provide an appropriate resolution.

To report an issue, please contact:

Email: kathiyumfoods@gmail.com

Please include your order details, photographs/videos of the package and product, and a brief description of the issue. This helps us investigate and resolve your concern quickly.

2. Damaged, Defective or Incorrect Orders

Please inspect your package carefully immediately after delivery.

If your order is:

• Damaged during shipping
• Incorrect or different from what you ordered
• Missing an item
• Received in an unacceptable condition
• Showing any other genuine quality or packaging issue

please contact us as soon as possible after delivery.

Our team will review the information provided and, where the issue is confirmed, may offer an appropriate solution such as a replacement, refund, or other suitable resolution.

For the fastest assistance, please retain the original packaging and provide clear photographs or videos of the product and shipping package.

3. Non-Returnable Products

For hygiene, safety, freshness and food-quality reasons, the following products are not eligible for return or exchange:

• Food and perishable products
• Opened or partially consumed products
• Products damaged after delivery due to improper storage or handling
• Products without their original packaging
• Products purchased on clearance or under a special promotional offer, where applicable
• Gift cards, where applicable

If you are unsure whether your order qualifies for a return, please contact our support team before sending anything back.

4. Return Authorization

Do not send any product back to Kathiyum Foods without contacting us first.

Any unauthorized returns may not be accepted or processed.

If your return or replacement request is approved, our team will provide you with the necessary instructions regarding the return or replacement process.

5. Exchanges & Replacements

Because our products are food items, we generally do not offer traditional product exchanges.

If you receive an incorrect, damaged, or defective product and the issue is verified, Kathiyum Foods may provide a replacement or another appropriate resolution at our discretion.

6. Refunds

Once your request has been reviewed and approved, we will notify you regarding the status of your refund.

If a refund is approved, it will generally be processed to your original payment method.

Please note that the time required for the refunded amount to appear in your bank account, card, UPI account, or other payment method may vary depending on your payment provider or financial institution.

If you have not received an approved refund after the applicable processing period, please contact us at:

kathiyumfoods@gmail.com

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated where the order has not already been processed, packed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

8. Customer Responsibility

To maintain the freshness and quality of our products, customers are responsible for following the storage and handling instructions provided with the product.

Kathiyum Foods cannot be held responsible for damage, deterioration or quality issues resulting from improper storage, mishandling, exposure to moisture, heat, contamination or other conditions after delivery.

9. Contact Us

We are always happy to assist you.

For any questions regarding returns, refunds, damaged products, incorrect orders or other concerns, please contact:

Kathiyum Foods Email: kathiyumfoods@gmail.com

We value your trust and are committed to providing a genuine, transparent and customer-focused experience.

Thank you for choosing Kathiyum Foods — Handmade Taste, Crafted